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Taxi Bill of Rights

Last updated on April 11, 2024

The Taxi Bill of Rights is a statement of principles, outlining expectations of both taxi drivers and passengers, to improve taxi service in Metro Vancouver. 

Taxi Passenger Rights

As a Taxi Passenger you have the right to:

  • Be picked up and transported to your stated destination by any available on duty taxi driver
  • Pay the posted rate by cash, or accepted credit card or TaxiSaver voucher
  • A courteous driver who provides assistance, if requested
  • Travel with an assistance dog or portable mobility aid
  • A taxi that is clean, smoke free and in good repair
  • Direct the route, or expect the most economical route
  • A quiet atmosphere, upon request
  • A detailed receipt, when requested

Taxi Driver Rights

As a Taxi Driver you must obey all laws and have the right to refuse to transport a passenger:

  • To avoid contravening a law or condition of licence
  • To protect your, or any passenger’s, health or safety
  • If the passenger is acting in an offensive manner
  • If the passenger refuses to provide a deposit, if requested