TAXI BILL OF RIGHTS
About the Taxi Bill of Rights
In Spring 2007, representatives of the Ministry of Transportation and Infrastructure met with representatives of the Metro Vancouver taxi industry to discuss taxi service quality issues. Extensive consultations were carried out with the taxi industry and other key stakeholders and those discussions led to the Taxi Bill of Rights.
Input was sought from:
- BC Taxi Association
- Vancouver Taxi Association
- Taxi company managers and drivers
- Numerous groups representing users of taxi services
- Justice Institute of British Columbia
- Vancouver International Airport
- Passenger Transportation Board and Branch, including taxi inspectors
- Municipalities and municipal enforcement officers
- Union of British Columbia Municipalities
- RCMP Traffic Services
- BC Transit
- Tourism Vancouver
A key element of the Taxi Bill of Rights is a passenger's right to be picked up and transported to their stated destination. This is supported by a new enhanced trip refusal regulation, enabling enforcement officers to ticket taxi drivers $288 per offence. Other provisions, such as a passenger's right to a courteous driver who provides assistance if requested, are simply service quality matters supported by taxi companies.
The Ministry of Transportation and Infrastructure and the Metro Vancouver taxi industry are committed to ensuring that Vancouver has a world-class taxi industry in place when the Olympic and Paralympic Winter Games bring the world to British Columbia in 2010.